Returns & Refunds Policy (FAQ Style)

3. Returns & Refunds Policy (FAQ Style)

I want to return my purchase and get a refund. What should I do?

Contact our support team at support@pawsitiveroyals.com within 14 days of receiving your order. We’ll provide full return instructions.

What is your return address?

Our returns team will provide the correct address depending on your region and product type.

How long does a refund take?

Once the returned item is received and inspected, refunds are issued within 5–10 working days to the original payment method.

I want to exchange my item. What now?

Contact us at support@pawsitiveroyals.com or WhatsApp +44 7451 251336.
We’ll guide you through the exchange process.

Help! I received a faulty, incorrect, or damaged product.

Take photos of the item and packaging and contact us immediately.
We will arrange a replacement or refund at no additional cost.

Help! My order arrived missing an item.

Reach out to support with your order number and photos of what you received.
We will correct the issue quickly.

Frozen Products – Cancellation Policy

Orders containing frozen items cannot be cancelled once processed, due to temperature-controlled logistics.

Frozen Products – Returns Policy

Frozen items cannot be returned, except when defective or delivered in improper condition.
If this happens, contact us immediately.